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Insurance Start-Up Quickly Succeeds Thanks to Back-Office Outsourcing Provider: A Puerto Rican property and casualty company wanted to expand into the United States. The only way to become profitable quickly was to outsource its back-office support. The two partners developed a process to add on new states. Today Universal Insurance can get a new state up and running in 110 days instead of 18 months. (2008)
The Plus Factor--Exceeding Critical Demands and Reducing Risks through Managed Business Services
Managed services for document life cycles, mailing and distribution processes, and events planning and support can be just solutions to reduce costs--or they can have significant value-add benefits if the outsourcing provider takes a partnering approach. Read what a difference this approach made for The Coca-Cola Company and the Atlanta airport. (2007)
Hosted ERP Suites Improve Front- and Back-Office Operations, Yield Dramatic Cost Savings for Smaller Manufacturers
Since installed ERP systems are expensive, complex to deploy, and require dedicated IT resources to maintain, automating mission-critical systems for small manufacturers is a challenge. ProSoap found itself concentrating so much on our servers that we couldn't get on the phone enough to make sales calls. Outsourcing a hosted ERP solution solved the problem. (2007)
When Outsourcing Back Office, It's All in the Family for Penske Truck Leasing
Sound familiar? Penske's customer service operations were in four US cities. They were expensive and didn't offer consistent service levels. What's the best way to consolidate cost effectively? Outsource the back office to India.
(2007)
Beyond merely asserting 'Quality is Key': If you can't quantify the benefits of quality, you are only paying lip service to it
As companies rush abroad to cut back-office costs, they forget one thing: the cost of small increases in error rates can wipe out the cost reductions from cheaper labor. Based on interviews with more than 50 financial services firms, BeyondCore determined that if the data-entry associated with one document costs $1, the downstream costs incurred for one document with a data-entry error can easily add up to $300. The solution: place far greater emphasis on quality than on processing cost. (2006)
Outsourced Travel Management: Value-Added Services Becoming Key Differentiator
With competition intensifying, outsourced travel management providers are analyzing spend and integrating their tools with their buyers' back end systems to stand out from the pack, which now includes traditional procurement service providers. (2006)
A Better Way to Handle Hazard Insurance Processing
Mortgage lenders need assurance that the proper hazard insurance coverage is in place for the loans they issue. But that comes with significant headaches and unnecessary costs for lenders that still do their hazard insurance processing and tracking in house. Here's what the leaders are finding as benefits in outsourcing this process. (2006)
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Trend Report: Key Challenges in Implementing an Enterprise Master Data Management Program
- Managing master data is becoming a priority with organizations focusing on implementing a Master Data Management (MDM) program on an enterprise-wide level. Many organizations encounter significant challenges in implementing MDM programs. This paper discuss... - January 2007
The Rise of Progressive Sourcing
- Identify which IT and technology-intensive business processes you should insource, and which should be outsourced. Align your sourcing strategy and management practices to boost productivity and business performance without increasing costs. - January 2007
Sourcing Management with Oblicore GuaranteeTM
- Move from ad-hoc, vendor management to a structured "sourcing management" strategy. Download the white paper by Oblicore, the leading provider of Service Delivery Management software. - January 2007
Full Study Results: Outsourcing the Back Office: The Path Toward Sustainable Benefit
- This report debunks several myths and shows that outsourcing has become a "ticket" to the fast-changing game of business. - August 2006
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