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Outsourcer Delivers Premium Marketing Data That Keeps Client Out of the "Do Not Call" Dog House and Lowers Costs
ARO, an outsourcer of marketing back-office services, has to have the most compliant caller information. But it didn't have the time or money to subscribe to all the available lists or interact with the do-not-call watchdogs, who can assess thousands of dollars in fines. So the outsourcer turned to another outsourcer. The result: better data and the ability to run leaner and meaner. (2009)

Clear-Cut Choice for Comprehensive Back-Office and ITO Solutions in the Mid-market: BPOMS, a service provider for mid-market companies, offers tier-one services with a willingness to customize the solution and provide on-demand pricing options. (2008)

Insurance Start-Up Quickly Succeeds Thanks to Back-Office Outsourcing Provider: A Puerto Rican property and casualty company wanted to expand into the United States. The only way to become profitable quickly was to outsource its back-office support. The two partners developed a process to add on new states. Today Universal Insurance can get a new state up and running in 110 days instead of 18 months. (2008)

The Plus Factor--Exceeding Critical Demands and Reducing Risks through Managed Business Services
Managed services for document life cycles, mailing and distribution processes, and events planning and support can be just solutions to reduce costs--or they can have significant value-add benefits if the outsourcing provider takes a partnering approach. Read what a difference this approach made for The Coca-Cola Company and the Atlanta airport. (2007)

Hosted ERP Suites Improve Front- and Back-Office Operations, Yield Dramatic Cost Savings for Smaller Manufacturers
Since installed ERP systems are expensive, complex to deploy, and require dedicated IT resources to maintain, automating mission-critical systems for small manufacturers is a challenge. ProSoap found itself concentrating so much on our servers that we couldn't get on the phone enough to make sales calls. Outsourcing a hosted ERP solution solved the problem. (2007)

When Outsourcing Back Office, It's All in the Family for Penske Truck Leasing
Sound familiar? Penske's customer service operations were in four US cities. They were expensive and didn't offer consistent service levels. What's the best way to consolidate cost effectively? Outsource the back office to India. (2007)

Beyond merely asserting 'Quality is Key': If you can't quantify the benefits of quality, you are only paying lip service to it
As companies rush abroad to cut back-office costs, they forget one thing: the cost of small increases in error rates can wipe out the cost reductions from cheaper labor. Based on interviews with more than 50 financial services firms, BeyondCore determined that if the data-entry associated with one document costs $1, the downstream costs incurred for one document with a data-entry error can easily add up to $300. The solution: place far greater emphasis on quality than on processing cost. (2006)

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Shared Services for General and Administrative Functions: Deciding Between Internal and Outsourced Models - Internal Shared Services vs.. BPO - which is best, and how to maximize their impact? - October 2008

Creating a Highly Optimized Workplace through Automation - This paper discusses how to best take advantage of automation to simplify your infrastructure, lower IT costs and create a highly optimized workplace. - September 2008

Trend Report: Key Challenges in Implementing an Enterprise Master Data Management Program - Managing master data is becoming a priority with organizations focusing on implementing a Master Data Management (MDM) program on an enterprise-wide level. Many organizations encounter significant challenges in implementing MDM programs. This paper discuss... - January 2007

The Rise of Progressive Sourcing - Identify which IT and technology-intensive business processes you should insource, and which should be outsourced. Align your sourcing strategy and management practices to boost productivity and business performance without increasing costs. - January 2007

Sourcing Management with Oblicore Guarantee^TM - Move from ad-hoc, vendor management to a structured "sourcing management" strategy. Download the white paper by Oblicore, the leading provider of Service Delivery Management software. - January 2007

Full Study Results: Outsourcing the Back Office: The Path Toward Sustainable Benefit - This report debunks several myths and shows that outsourcing has become a "ticket" to the fast-changing game of business. - August 2006

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