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Outsourced Travel Management: Value-Added Services Becoming Key Differentiator
With competition intensifying, outsourced travel management providers are analyzing spend and integrating their tools with their buyers' back end systems to stand out from the pack, which now includes traditional procurement service providers.
A Better Way to Handle Hazard Insurance Processing
Mortgage lenders need assurance that the proper hazard insurance coverage is in place for the loans they issue. But that comes with significant headaches and unnecessary costs for lenders that still do their hazard insurance processing and tracking in house. Here's what the leaders are finding as benefits in outsourcing this process.
Why Outsourcing Retail Payment Transactions is Hot
Companies are outsourcing their payment transactions for reasons other than costs and efficiencies. Find out how this could create opportunities for customer retention and acquisition.
Elvis Presley Enterprises Finds an Outsourcer That Protects and Promotes Its Brand
Elvis Presley Enterprises is counting on its supplier's online expertise to turn its online sales numbers into a hunka, hunka, hunka burning change.
How Offshoring Can Create Jobs For Americans
The media reports how offshoring is putting Americans out of work. This is certainly happening. But David Andersen, a partner at Bryan Cave LLP, describes how offshoring not only saved jobs but also created them for his high tech clients.
Why the US and UK Are Calling on South African Call Centers
Datamonitor says India will continue to have the lion's share of the call center market for the foreseeable future. But higher value transactions are going to South Africa. Read why.
India Responds to Growing Concerns Over Data Security
In the absence of a strong legal framework to address concerns related to data theft and IP protection in India, Indian suppliers are resorting to globally accepted certifications on quality and security. Industry experts, however, believe that certifications alone aren't enough. How will India face the challenge?
Ninety Percent of Senior Finance Executives Find Outsourcing Successful According to Surveys
More than 90 percent of financial executives labeled their outsourcing successful. But the big surprise was that cost savings are neither the primary motivation to outsource nor the biggest benefit perceived. At the end of the day, it's all about customer satisfaction.
Convergys' E-Learning Helps Retailers Survive
A J.D. Powers and Associates study reports department stores rely heavily on sales and promotions in the battle to attract customers. However, many customers say a satisfying shopping experience is more important than good prices. Convergys' e-learning program helps retailers train their people to sell.
Leaping Tall Buildings and Other Heroic Challenges While Achieving Sustainable Savings in Procurement
Adopting an aggressive sourcing strategy wrings out cost initially. But these costs aren't sustainable if you don't change your procurement process. Knut Meyer explains how to permanently fix the problem.
Consortia Buying: A Revolutionary Trend in Outsourcing
The consortia buying of business process outsourcing services is about to explode worldwide and will be become a major trend among Global 1000 and mid-market companies.
Confused about the Best Cell Phone Plan? Who Ya Gonna Call?
Incorrect or misleading cell phone billing is an expensive problem for corporations. Outsourcing is one way to guarantee you only pay for what you use.
How Leading Companies Avoid
Being Bitten by Telecom Expenses
Voice and data communications--the fourth-largest operating expense for most companies--has historically not been managed in a rational way. But outsourcing solutions are now evolving to a compelling value proposition with a Total Communications Management model.
Handling an Emergency: Outsourcing Provider Delivers Creative Solutions in Times of Crisis
Neither a banking software glitch nor an international blackout kept Ceridian Canada's payroll customers from receiving their paychecks.
Banks Outsource to Keep Their Global Customers Happy
KeyBank's corporate customers need letters of credit for global trade. But the bank didn't want to make the requisite capital investment. So it outsourced that process to ABN-AMRO, another bank. The happy result: the new services offered by the outsourcer helped KeyBank attract new customers.
Synergies Drive Perot's Offshore Acquisition and Create New Value Proposition in Outsourced Medical Billing Services
Where Are They Now is a new Outsourcing Journal feature focusing on how outsourcing relationships evolve beyond their initial expectations. In this first column, we explore an offshore medical billing value proposition that was so good Perot Systems Corporation reached overseas and acquired it.
Like Sitting Ducks--Two Failure-Prone Outsourcing Models
An Outsourcing Center survey found a significant correlation between root causes of failure and two increasingly popular approaches to outsourcing.
Why HRO Is Still Growing and What Needs Fixing
Even though HR is the most mature BPO process, it still has growth momentum, according to a new Conference Board study. The reason: companies want to outsource HR routine transactions so their part of the process can become more strategic. The Accenture-sponsored study points out what still needs fixing.
Consumer Services Firm Relies on Outsourcing for Critical Internal Services
When ServiceMaster outsourced its benefits administration to Hewitt Associates, it transformed an inefficient process and implemented improvements without a snag. Their success is due to early decisions in provider selection and management plans - best first steps.
Transforming a Financial Services Firm's Back Office
Back-office inefficiencies were a big problem for this insurance company. Thanks to the supplier's digital imaging process, tasks that once took as long as four days can be done in minutes.
The Impact of Consolidation in Human Resources Outsourcing
What buyers need to know about the wave of consolidation among HR suppliers.
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Why a Silicon Valley Supplier Brought Its Offshore Call Center Home
Here's what went wrong.
Best Practice Tips from Indian Experts
7 tips for ensuring your data security
Outsourced Special Investigation Unit Solution for Insurance Fraud
How to handle insurance claims investigation with expertise and cost-effectiveness.
Banking Mergers Boost Outsourcing Activity
HOT TOPIC: How outsourcing helps banks in merger mode.
Should You Increase the Scope of Your HR Outsourcing?
Your first venture into HR outsourcing is successful. Now you want to add more functions. Peter Bendor-Samuel shares five tips to add scope.
Order-to-Cash Outsourcing Helps Manufacturers Reduce Costs and Capital
Outsourcing your order-to-cash function.
When He Decided to Buy the Store, Outsourcing Paid Off
The president of Stanley Korshak had the opportunity to buy the store. Outsourcing payroll saved $60,000 a year.
Back-office Processes Impact Banks' Front-Line Strategies for Market Share
Outsourcing functions like loan application processing and check imaging
give banks access to new technology and best practices ... without breaking
the bank.
Outsourcing Labor Procurement: EDS Shares 10 Do's and Don'ts
Design your strategy carefully. Source outside the box. Pete Quigney of EDS shares his thoughts on a successful labor procurement.
Under the Influence of Capital
Constraints
You have to acquire millions of dollards of IT equipment and also reduce your staff. At the same time, your orders are to significantly reduce your budget and also ensure excellence in client service. What's your strategy? Here's how one company used the strategy of outsourcing to achieve those objectives...and more.
East Meets West Up Close
and Personal: Shinsei Bank's Reincarnation
Facing mountainous bad debts and a failing national economy, Japan's banking sector and its government seek strategies to save the banks from closure. But Shinsei Bank has already found the path to success. Due to adopting western-style management concepts, and using outsourcing, it entered a new market at one-third the time and one-tenth the cost of its competitors and has profit for moving forward.
Florida Makes a Key
Move: Outsourcing HR
Governor Jeb Bush wanted some forward-thinking ideas implemented in the state's personnel office that the old technology couldn't handle. After studying the private sector, America's fourth largest state outsourced its HR to Convergys.
The Coming Sea Change in Offshore
IT
Using an offshore service provider can be a daunting task. Stephen Dunn
describes the options for both buyers and service providers.
The IRS Is Watching Filings
for Independent Contractors: Outsourcing Aids Compliance
Sorting out taxation and benefit compliance for contract employees becomes
important because of the large liabilities involved if you make a mistake.
Outsourcing eliminates much back office stress and paperwork for employers.
ClientLogic the Logical Choice for Retail Fulfillment
A retail start-up had to grow quickly but did not want to invest in an
expensive customer relationship management system. Outsourcing came
to the rescue.
Whatever
Happened to Being Self-Sufficient? Reasons to Outsource Mailroom and Copy
Services That You May Not Realize
Outsourcing your copy center and mailroom can provide more than cost savings.
CPOE Odyssey: The Story of Evolving the World's First Computerized Physician Order Entry System and Implications for Today's CPOE Decision Makers
CPOE is the new buzzword in health care outsourcing. El Camino Hospital installed a CPOE system in 1969. This case study explains CPOE's evolution.
Easing The Pain Of The Residual Market
What do you do when a government agency requires you to insure a sector that guarantees you will lose money? One insurance company outsourced to ensure it lost as little as possible.
Outsourcing's Role in the Delicate Balancing Act Between Growing and Shrinking
The cost of human capital is so large that it stymies some companies from
being able to achieve their growth initiatives. Outsourcing truly makes
a difference, as in this story of how a medical billing company handled
the challenge and ensured HIPAA compliance at the same time.
How The Other Departments That Weren't Outsourced Benefit From Outsourcing
Most companies outsource to reduce costs, which creates value. But outsourcing
also has significant impact on the departments left behind, creating even
more value. Read the third installment in our series, "Creating Value
Through Outsourcing."
Outsourcing Provides A New
Suit For Old Hat
Even though Quicksilver, a fashion retailer, was keeping up with the latest
hemlines, its was still using a manual system for inventory control dating
back to the Nehru suit. Outsourcing to KWI brought the retailer up to
date.
Outsourcing: Dynamo for
Transformation
Total integration after mergers/acquisitions is difficult to achieve...but
IBM knows how to do it, no matter how complex it appears to be.
Back-office
Outsourcing Makes Rapid Growth Possible
Sunrise Assisted Living planned to open 200 new facilities a year. Outsourcing
was the only way to handle its back-office activities with such rapid
growth.
Accounting Outsourcers
Have Your Number
Established companies and start-ups are turning over their non-core financial
processes to suppliers with superior software and manpower who can do
the job at a lower cost.
An Outsourcing Relationship
Worth The Paper It's Written On
Shurman Fine Papers realized some accounts had become billing problems
and had not been contacted for two years.
Artfully Outsourcing
Art
Leasing art is now a new way to test drive expensive paintings.
ASP Adds BPO Offerings for
Vertical Markets
The recipe for success for a BPO is applying technology to a business
process.
CSC Increases Its Revenues
by Helping Its Buyer Double Sales
The insurance company credits this geometric jump to a change in the way
it worked with its business process outsourcer, Computer Sciences Corp.'s
(CSC) Financial Services Group.
Impact on Growth
The impact of Unisys on the growth of First Travelcorp
Jumping Into E-Commerce
With LeapSource
Companies with older, legacy mainframes by definition have to radically
change the way they operate.
Leaping at the Chance
Business process outsourcing is an untapped market that is expected to
grow significantly.
Of Equal Stature
Only an outsourcer of equal stature would be able to supply BPAmoco's
needs
Producing Impressions
We needed to be able to tell customers about our company and bundle our
Idaho Power Services line items on the Idaho Power customers' bills.
Standardization:
Paving the Way for E-commerce
CEO's are entering the e-commerce fray on two fronts - client facing and
back office support.
Underwriting a New
Method of BPO
As it began to explore outsourcing, the company realized it could benefit
by outsourcing its back office.
Underwriting a Successful
Result
When a new customer required full backoffice services, Jefferson turned
to outsourcing for a solution.
A Look at How Amoco Develops
Successful Outsourcing Relationships
Putting together a solid outsourcing plan that gets results.
British Petroleum Keeps
Strategic Focus
A case study of a highly successful and award-winning BPO relationship.
Business Process Outsourcing:
New Model for Global Growth
Ton Heijman of Pricewaterhouse Coopers discusses the advantages of using
business process outsourcing to help in global expansion.
Changing the Way the
Travel Industry Does Business
Unisys' back office accounting solutions are doing wonders for the travel
agency industry.
Outsourcing: A Maturing
Industry
Peter Bendor-Samuel describes factors that are reshaping the outsourcing
industry.
The Advantages of Dissatisfaction
Sometimes it pays to be dissatisfied. British Petroleum's Colin Goodall
explains his role as a pioneer in key business process outsourcing deals
as a constant search for "someone doing something better than we
are."
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